Privacy Policy

Last updated: 30 October 2026

ROW 1 is operated by EL GROUP PTY LTD (ABN 45 695 188 624). In this policy, “ROW 1”, “we”, “us” and “our” refer to that business.

This policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry, interact with our advertising or engage our services.

Information we collect

Depending on your interactions with us, we may collect:

  • Your name, email address and phone number.

  • Your business details and information you provide about your project or service requirements.

  • Correspondence, enquiry records and information relating to our work together.

  • Technical and usage information, such as your IP address, browser, device, pages visited, referring website and interactions with our website or advertising.

We collect information directly from you through our website forms, email, telephone and other communications. We also collect certain information automatically through cookies, analytics tools and advertising technologies.

You can choose not to provide personal information. However, this may limit our ability to respond to your enquiry or provide our services.

How we use personal information

We use personal information to:

  • Respond to enquiries and contact you about your project.

  • Prepare proposals, provide services and manage client relationships.

  • Maintain our enquiry and client database.

  • Operate, secure and improve our website and business.

  • Understand website traffic and measure advertising performance.

  • Deliver relevant advertising and reach people who may be interested in our services.

  • Send marketing communications where we have your consent or are otherwise permitted by law.

  • Meet legal obligations and manage complaints or disputes.

Submitting an enquiry does not automatically subscribe you to a newsletter.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to support website functionality, understand visitor behaviour and measure and improve our marketing.

Google Analytics

We use Google Analytics to understand how visitors find and use our website. It may collect information about your device, browser, approximate location and website activity. Google processes this information under its own privacy terms.

You can learn more at Google’s Privacy Policy and access the Google Analytics opt-out browser add-on.

Meta Pixel

We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising and support relevant advertising, including remarketing.

The pixel may send Meta information such as your IP address, browser and device details, pages visited and actions taken on our website. Meta may associate this information with your Meta account and use it in accordance with its own privacy policy and your account settings.

For more information, see Meta’s Privacy Policy. You can manage advertising preferences through your Meta account.

Your choices

You can manage or block cookies through your browser settings and use any privacy controls available on our website. Blocking cookies may affect some website features. Browser cookie settings do not necessarily prevent every form of tracking.

Storage and disclosure

Enquiry and client information is stored in systems we use to operate our business, including Shopify, our customer relationship management system and email services.

Where reasonably necessary for the purposes described in this policy, we may disclose personal information to:

  • Website hosting, cloud storage, email and customer relationship management providers.

  • Analytics and advertising providers, including Google and Meta.

  • Contractors and service providers assisting us with client work or business operations.

  • Professional advisers, including accountants and legal advisers.

  • Regulators, authorities or other parties where required or permitted by law.

Advertising and analytics providers may process information for their own purposes under their privacy policies, as well as providing services to us.

Overseas processing

Some of our service providers operate internationally. Your information may be stored, accessed or processed outside Australia, including in the United States and Canada, and in other countries where our providers and their service partners operate.

Where applicable, we take reasonable steps required by law in relation to overseas disclosures. Contact us if you would like further information about the providers handling your information.

Marketing communications

Where we send promotional emails, you can unsubscribe using the link provided or by emailing hello@row1agency.com.

Opting out of marketing does not prevent us from contacting you about an enquiry, an active project or an administrative matter.

Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. However, no online transmission or storage system is completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including managing enquiries, providing services and meeting legal, accounting and dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable retention obligations.

Access, correction and privacy requests

You can contact us to request access to, or correction of, personal information we hold about you. You may also request deletion or raise an objection to particular uses of your information.

We will consider requests in accordance with applicable law. We may need to verify your identity, and some information may need to be retained for legal or other legitimate purposes. If we cannot fulfil a request, we will explain why.

Depending on where you live and the laws that apply to our business, you may have additional privacy rights. Contact us to exercise those rights.

Privacy complaints

If you have a concern about how we handle personal information, email hello@row1agency.com with the details.

We will investigate and aim to respond within 30 days. If we need more time, we will let you know.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner or the relevant privacy regulator in your jurisdiction, where applicable.

Third-party websites

Our website may link to websites or platforms operated by others. Their handling of personal information is governed by their own privacy policies.

Changes to this policy

We may update this policy to reflect changes to our practices, services or legal obligations. The current version will be published on our website with an updated date.

Contact

For privacy enquiries or requests, contact:

EL GROUP PTY LTD trading as ROW 1
ABN: 45 695 188 624
Email: hello@row1agency.com